Last updated: 2026-09-09
Refund Policy
Delivery
A paid digital report is delivered when it has been generated successfully and can be opened through its private link.
Refunds if you are unsatisfied
Within 7 days of payment, if you are unsatisfied, you may request a full refund with no proof required. If you paid but report generation ultimately fails and the report cannot be delivered, you may also request a full refund; the 7-day limit does not apply.
An optional free rerun
If you are unsatisfied, you can also contact support for one free rerun. A rerun does not affect your refund request and is not a prerequisite for a refund.
How to apply
Email your order number to the support email in the footer. Do not include payment card numbers or full birth details. The payment platform processes the refund on our behalf. Arrival time depends on the platform and payment institution.
Your statutory rights
This policy does not affect your statutory consumer rights. Any more favorable requirements under applicable law or the payment platform’s rules take precedence.